Terms and Conditions
Last updated: April 4, 2026
Please read these Terms and Conditions carefully before using the DeTails Toys website (detailstoys.com) operated by DeTails Toys, a division of Botown Inc. (“Company,” “we,” “us,” or “our”).
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of these Terms and Conditions:
- Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
- Country refers to New Jersey, United States.
- Company (referred to as either “the Company,” “we,” “us,” or “our” in this Agreement) refers to DeTails Toys, a division of Botown Inc., 370 W. Pleasantview Ave #300, Hackensack, NJ 07601.
- Device means any device that can access the Service, such as a computer, cellphone, or digital tablet.
- Service refers to the Website.
- Terms and Conditions (also referred to as “Terms”) mean these Terms and Conditions that form the entire agreement between you and the Company regarding the use of the Service.
- Third-party Social Media Service means any services or content (including data, information, products, or services) provided by a third party that may be displayed, included, or made available by the Service.
- Website refers to DeTails Toys, accessible from detailstoys.com.
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Acknowledgment
These are the Terms and Conditions governing the use of this Service and the agreement that operates between you and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users, and others who access or use the Service.
You must be over 18 years of age to use this Service. By accessing or using the Service, you represent and warrant that you are at least 18 years old. If you do not meet this age requirement, you may not access or use the Service.
By accessing or using the Service, you agree to be bound by these Terms and Conditions. If you disagree with any part of these Terms and Conditions, then you may not access the Service. You also agree to abide by our Privacy Policy, which describes our policies and procedures on the collection, use, and disclosure of your personal information.
Links to Other Websites
Our Service may contain links to third-party websites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
Communication and Marketing
Order Updates
By placing an order, you consent to receiving transaction-related communications from us, including order confirmations, shipping updates, and review invitations.
Marketing Communications
By accepting these Terms, you agree to subscribe to our marketing newsletter, which may include information about new products, special offers, and promotions.
Opt-Out
You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us at info@DeTailsToys.com.
Product Appearance and Leather Disclaimer
Natural Variations
All DeTails Toys products are handcrafted from genuine leather and natural materials. Variations in texture, grain, color, natural scars, and wrinkles are inherent characteristics of real leather and are considered features of authenticity, not defects. No two pieces of leather are exactly alike, which means no two floggers, whips, or other products will be identical. This is part of what makes each item unique.
Color Accuracy
We make every effort to display product colors as accurately as possible on our website. However, we cannot guarantee that your device’s display will accurately reflect the exact color of any product. Slight variations between the product you receive and how it appears on screen are normal and expected.
Warranty
We stand behind our craftsmanship. We will repair any flogger you purchase from us free of charge, for life, for manufacturing defects.
For normal usage wear and tear, we will repair your flogger for free or for an agreed-upon nominal fee depending on the issue.
Shipping costs for warranty repairs are not included and are the responsibility of the customer.
We reserve the right to refuse repair for any reason other than a manufacturing defect.
Shipping and Delivery
Processing and Carriers
Items are usually shipped within 5 business days of your order, often sooner. DeTails Toys ships exclusively via USPS, which provides the most affordable way to ship your package in a timely manner with full tracking. All orders are shipped via USPS Ground Advantage or USPS Priority Mail.
Shipping Rates
Our shipping prices reflect exactly what we are charged by USPS. We do not mark up or profit from shipping costs. In fact, you may receive a discount from standard USPS retail prices.
Shipping Destinations
We currently ship to the United States and Canada only.
International Orders (Canada and Other Destinations)
For any orders shipped outside the United States, import duties, taxes, and any other charges imposed by your jurisdiction are not included in the item price or shipping cost. These charges are the buyer’s sole responsibility. Please check with your country’s customs office to determine what these additional costs might be before placing your order.
We are not responsible if our products are deemed illegal in your jurisdiction and are confiscated for any reason. Please make sure you have reviewed all applicable laws in your country or province before ordering.
Refused Packages: If a package is refused at customs or by the recipient for any reason, including failure to pay customs duties or fees, the package will be considered abandoned. We are only obligated to issue a refund if and when the package is physically returned to us. In that case, a refund will be issued for the product price only, minus all original and return shipping charges incurred. If the package is not returned to us, no refund will be issued.
We are not responsible for reshipping charges or replacement costs for orders lost by, or returned to us by, your post office.
Returns and Refunds
30-Day Return Policy
If you are not happy with your purchase, we will accept a Return Authorization Request for any unused item for up to 30 days after you receive your order.
Return Authorization Required
No items will be accepted for return without a Return Authorization (RA) Number. You can obtain an RA Number by emailing us at support@DeTailsToys.com. No items will be accepted for return after 30 days or if they have been used in any way.
Used Items
We only accept floggers and other products on return if they have not been used. Accepting used intimate toys presents health and safety concerns, similar to the reasons retailers do not accept returned undergarments. Please understand that this policy exists for the safety of all our customers.
Shipping on Returns
Original shipping charges are not refundable. Return shipping is the responsibility of the buyer.
Custom Orders
There is a 15% restocking fee on any custom orders that are returned.
Chargebacks and Returned Payments
There is a $25.00 fee for credit card chargebacks, as well as for checks returned for NSF (non-sufficient funds) or any other reason.
How to Return an Item
After you receive your RA Number from us, please send your unused item(s) to:
DeTails Toys
370 W. Pleasantview Ave #300
Hackensack, NJ 07601
Please write your RA Number directly after the address on the shipping label.
For European Union Users
If you are a consumer residing in the European Union, you benefit from any mandatory provisions of the law of your country of residence.
14-Day Right of Withdrawal
As an EU consumer, you have the right to cancel your order within 14 days of receiving your products, for any reason and without justification, even if the products are not defective. To exercise this right, you must notify us at support@DeTailsToys.com within this 14-day period. Return shipping costs are the responsibility of the buyer. Original shipping costs are non-refundable.
Termination
We may terminate or suspend your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms and Conditions. Upon termination, your right to use the Service will cease immediately.
Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of these Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
The Company’s total liability under these Terms, and your exclusive remedy, shall not exceed the amount actually paid by you through the Service, or $100 USD if you have not made any purchases through the Service.
“As Is” and “As Available” Disclaimer
The Service is provided to you “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company expressly disclaims all warranties, whether express, implied, statutory, or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage, or trade practice.
Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind, that the Service will meet your requirements, achieve any intended results, be compatible or work with any other software, applications, systems, or services, operate without interruption, meet any performance or reliability standards, or be error-free, or that any errors or defects can or will be corrected.
Governing Law
The laws of the State of New Jersey, United States, excluding its conflicts of law rules, shall govern these Terms and your use of the Service. Your use of the Service may also be subject to other local, state, national, or international laws.
Disputes Resolution
If you have any concern or dispute about the Service, you agree to first try to resolve the dispute informally by contacting the Company.
United States Legal Compliance
You represent and warrant that (i) you are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) you are not listed on any United States government list of prohibited or restricted parties.
Severability and Waiver
Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.
Waiver
Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter, nor shall the waiver of a breach constitute a waiver of any subsequent breach.
Translation Interpretation
These Terms and Conditions may have been translated if we have made them available to you on our Service. You agree that the original English text shall prevail in the case of a dispute.
Changes to These Terms and Conditions
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the website and the Service.
Contact Us
If you have any questions about these Terms and Conditions, you can contact us:
- By email: info@DeTailsToys.com
- By email (for returns): support@DeTailsToys.com
DeTails Toys
A division of Botown Inc.
370 W. Pleasantview Ave #300
Hackensack, NJ 07601
