FAQ – Frequently Asked Questions

BEFORE you contact us, please review our FAQ and you might find a quick answer to your question.

Warranty

Do you really warranty my flogger or whip for life?

Absolutely! We will fix any flogger or whip you purchase from us FREE FOR LIFE, under normal usage! Name us a flogger company that makes that guarantee. All you have to do is pay the shipping costs and we’ll take care of everything. We also stand behind all our other products as well. If you have trouble with any of our products we want to know! Just contact us at support@detailstoys.com for more info.

Shipping

What is your shipping policy

Shipping Policy: Items in stock usually ship within 3 days. However, even with the over 150 floggers we keep in stock, most orders have to be made custom and can take anywhere from 2 to 6 weeks, sometimes even a bit longer!

This means if you do NOT contact us first to see what we have in stock, assume your order will take 2 to 6 weeks. You are also welcome to call us any time after you place the order to see if we can switch your order to a stock item.

We know you are excited to receive your new toys and we always do our best to get them to you promptly. Please be patient, we are making a handmade custom quality product you will enjoy for a lifetime. Since we would never let quality suffer by allowing untrained workers to create your new baby, our turnaround time is dependent on our workload!!

If you have any questions, please feel free to contact us. We can let you know what we have in stock so you can get your item shipped right away. We are always here to help!! Visit our contact page for our contact info. Our email is support@DeTailsToys.com and our phone number is 201-845-7880

What are your shipping options?

We ship all orders USPS Priority.

Do you ship to Canada, Australia, Europe, etc?

Yes, we ship to many countries around the world. When you check out you’ll be asked to choose your country, if you do not find your country in the drop down, please contact us for more information.

What are your shipping rates?

DeTails toys ships via USPS, which is by far the least expensive way to ship your package in a timely manner and with tracking.

 

USPS  no longer give commercial pricing to people using their online Click-N-Ship system. This is the system most small businesses use to purchase shipping. DeTails Toys however, uses a commercial system that allows us to receive USPS Commercial Rates. This allows us to charge you LESS than other merchants!

 

We have flat rates for shipping to the USA
Under 8oz – $6.25
8oz – 1 pound – $8.49
1 – 2 pounds – $10.49
2 pounds & over – $13.75

 

Our International shipping prices are exactly the same as USPS Commercial pricing charges us. We do not make a profit on shipping.

 

What about international import duties, taxes, confiscations etc?

While we do everything we can to minimize such; Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs might be. Also we are not responsible if our items are illegal in your country and are confiscated for any reason. Please make sure you check all the associated laws in your country before we ship to you.

 

Will I get a shipping confirmation?

Yes you will get a confirmation from USPS.com with your tracking number when it ships.

The email says you shipped my package but the USPS tracking isn’t updated?

Don’t be alarmed if things don’t show up in the tracking right away, USPS, tracking is often not very accurate and sometimes you’ll actually receive the package before they update their site.

 

When will you ship my order if only some if the items are in stock?

Our standard policy is to hold your order and ship when all items are ready. We are glad to ship your items as they are completed or ship some from stock and some when they are completed, but you must pay any additional shipping costs.

 

Orders & Order Status

How long does it take to get my toys?

Items in stock usually ship within 3 days. However, even with the over 150 floggers we keep in stock, most orders have to be made custom and can take anywhere from 2 to 6 weeks, sometimes even a bit longer. Our turnaround time is dependent on our workload!!

This means if you do NOT contact us first to see what we have in stock, assume your order will take 2 to 6 weeks. You are also welcome to contact us any time after you place the order to see if we can switch your order to a stock item.

We know you are excited to receive your new toys and we always do our best to get them to you promptly. Please be patient, we are making a handmade custom quality product you will enjoy for a lifetime. Since we would never let quality suffer by allowing untrained workers to create your new baby, again…our turnaround time is dependent on our workload!!

If you have any questions, please feel free to contact us. We can let you know what we have in stock so you can get your item shipped right away. We are always here to help!! Visit our contact page for our contact info. Our email is support@DeTailsToys.com and our phone number is 201-845-7880

What is your process to fulfill orders?

Since our turnaround time depends on our backlog we have a strict policy that we put all orders into a queue and work on them in the order they were received. Please note your order does not count as received until we receive your payment. If you are ordering here on our website with your visa or mastercard, your payment is received immediately.

If you pay via paypal or make some other payment arrangements your queue date may be different than the actual date you sent us your order info.

Where are my floggers? Why is it taking so long?

Please see our “how long does it take to get my toys?” FAQ above. If you are concerned or even just curious about where your order is in our production queue, please feel free to contact us at support@detailstoys.com

How come my roses or whip is taking so long?

Sometimes Roses take a little more time then other orders because of the intricacy of making them. Good whips take time to make, please be patient, we promise it will be worth it. Please feel free to email  us for an update on your order,  support@DeTailsToys.com .

Aren’t most of the floggers and items we order in stock?

No… unfortunately not. Even with the over 150 floggers we keep in stock, most orders have to be made custom and can take anywhere from 2 to 6 weeks, sometimes even a bit longer!

This means if you do NOT contact us first to see what we have in stock, assume your order will take 2 to 6 weeks. You are also welcome to contact us at any time after you place the order to see if we can switch your order to a stock item.

Also, keep in mind that our standard policy is to hold your order and ship when all items are ready. We are glad to ship your items as they are completed or ship some from stock and some when they are completed, but you must pay any additional shipping costs.

Returns

Do you have a return policy?

Return Policy: If you are not happy with your purchase we will accept a Return Authorization Request for any unused item for up to 30 days after you receive your order. NO ITEMS will be accepted for return without a Return Authorization Number which you can obtain by emailing us at support@DeTailsToys.com . No items will be accepted for return after 30 days or if they have been used. Shipping charges are not refundable. There is a Twenty Five Dollar ($25.00) fee for credit card charge backs and on checks returned for NSF or any other reason. We are not responsible for reshipping charges or replacement costs for orders lost by, or returned to us by your post office.

 

Remember, we only accept floggers on return if they have not be used.  After you receive your RA# from us, please, send your unused flogger(s) to:  DeTails, 370 W. Pleasantview Ave #300, Hackensack NJ 07601 and put the RA# directly after the address.

Payment

What credit cards do you take?

We accept Visa & MasterCard

I’m having some difficulty with my credit card, how else can I pay?

We do accept Paypal as a payment option but not through our regular shopping cart on the website. We prefer you use Visa/MC via the website but If you have trouble with your . If we authorize a payment via paypal, our Paypal email address is paypal@detailstoys.com. NOTE: the paypal email address is not an address for customer service it’s only for paypal payments.

Is my order secure?

Absolutely! If you look at the bottom of the right column on every page (except for our home page) you will see icons that you can click on to confirm our SSL encryption certificate is up to date and that we use Authorize.net to run all our credit cards.

Flogger & Whip Q&A

How should I care/clean my flogger

We actually don’t do anything at all to our floggers and have them for many, many years.  But, here are the “do’s and don’ts:

For light cleaning you can use the essence of saddle soap. This means just put some on your fingers and rub them together till you get a foamy consistency and then rub them on the tails and wipe it off again. Use a light coating. You can also use any leather cleaner or conditioner BUT BE WARNED it may change the feel of the leather, especially, if you use heavy conditioners or similar products.

When it comes to blood and or other body fluids:
Note: The information contained in these topics is not intended nor implied to be a substitute for professional medical advice, it is provided for educational purposes.

You can do old school style which is once your play partner(s) leave blood or body fluids that is “their” toy now.  Meaning it will and only be used on them.  Of course this is a luxury few can afford.

After many tests with various disinfectants including everything from alcohol to Techni-Care(which is back on the market by the way, after being removed for a while due to red tape reasons) we’ve found that a good old 10% bleach solution is the least harmful thing to use on your floggers. (This is what you’ll find in most BDSM play areas/Dungeons when you are out at an event) Spray your flogger(s) down with the solution, hang and let air dry.  Also, just hanging your flogger(s) in the air to “air out” for a while will kill most anything. We know one very knowledgable person who hangs their toy in their closet for a few months and feels very secure that their toys are safe to use. Contaminations die at different rates. For example  HIV virus dies pretty quickly once it comes into contact with the air however Hepatitis C takes a long time to die, it can live for weeks, some say even months outside of a host, so contact with a contaminated flogger(s)/toy could spread the virus, even if the toy has not been used in a while. It’s up to you and your partner(s) to do your homework and find out what level of risk you are comfortable with.

 

 

What are your most popular floggers?

It’s hard to answer that because everyone wants floggers for different reasons. However if you are asking what we would recommend for a first flogger or two, then we suggest a Double Elk (softer and yet still nice and thuddy) and Single Bull Flogger (higher intensity). Both of these toys are floggers you’ll want in your bag forever and with these two you can get a huge amount of sensations.

Where can I find size information and specs on your floggers?

All of our size info, specs, handle colors, handle types and much more can be found on our Flogger Page

What is the difference between a single & double flogger?

Doubling is when you have twice as many tails as a single. Doubling the tails of any flogger adds thud since thud is created by adding more total mass to the flogger. Thud is that cathartic feeling that most people associate with a flogger.

A deer flogger is more of a bedroom toy with very little sating but doubling it at least gives it some oomph. Elk is wonderful when it’s doubled. A double elk has a beautiful thud/sting ratio, it’s still got some sting, but you can hit hard and not cause intense pain. Doubling bigger floggers like bull or buffalo will give you massive thud and sting. So in general, even something that is not very thuddy, will be thuddIER when doubled.

What’s the difference between Sting and Thud?

Sting Vs. Thud – The age old question. All floggers have some of each but here is the rule of thumb. Sting is decided mostly by the type of hide you are using; where as Thud is decided by how thick the hide is and how many tails you have, aka “total mass”.

Examples of sting: stock braid floggers, bootlace floggers, rubber floggers and most of all that you will see on our high intensity page.

Examples of thud: anything with more tails, a double or a mop. Anything that is a thicker or spongier hide.

Doubling the tails dramatically increases the thud of the flogger, giving you that cathartic slam. This is important in lighter and medium hides where you may want a very soft feel but lots of thud. It’s also why thick hides like bull and Buffalo or anything made into a mop are so amazing and overwhelming.

 

Do your floggers use cowhide?

What is usually called referred to as “Cowhide” is generally not a hide that lifestyle flogger makers use. It’s usually garment leather, very thin, feels cheap and is what is used in most low quality “sex shop” floggers.

However many hides we use technically come from cows. Bull is a male cow and is one we use, suede is often cow hide but it is unfinished on both sides. Latigo is bull hide tanned a certain way to be very stiff.

When it comes to two handed/Florentine flogging which flogger should I use?

Most people don’t feel comfortable with heavy weight for Florentine. That said, we have people with double MOPS… so it’s all about how comfortable you are with the weight. Elk, deer and suede are our most popular floggers for florentine.

My floggers sheds?  Why and how do I deal with that?

Actually very few do shed, but it’s a normal occurrence for some hides, as they are wild animal hides and each animal’s skin is a bit different.

To help maintain the life of your flogger(s) and help with the shedding.  You can vacuum each tail. (just use the nozzle part of your vacuum on each tail). You also can use a lint roller on your flogger to remove a lot of the shedding. You can also store your flogger in  a cotton bag, and or just use an old pair of stockings or socks.  Put the tails of your flogger in a leg of the stocking or the sock, cut the top off and you  then have your own flogger “sleeve”.

Can I get a flogger in red, or pink or brown or green etc?

Deer and suede have the most color choices, followed by bull and latigo. Please check out each flogger on the site and you can see the color choices in the tail drop down.

What are your Egyptians made with? Is it possible to have them made custom?

Our Egyptians use a simple cow hide, which is different than bull, in the sense that it is not as thick. It’s much more like elk but just not quite as soft. It has a very slappy feel to it. We have our strips precut for our Egyptians so unfortunately we can’t really do them in elk.

What material are the crops made out of?

Although the crops we get in do differ slightly, the handles are all a type of rubber, just some are slightly different. They are not leather.

What are the ends of your floggers like?

All of our flogger tails come with an angular end unless you ask for it differently. We are happy to leave it as a squared off blunt end if you prefer. Our egyptians come with a squared off/blunt end.

 

Frequently Asked Flogger Questions



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